Credit Card FAQ

General Business Credit Card Questions
    • 1.
    • What do you mean by Tax ID Number (TIN) or Employer ID Number (EIN)?
  • To be tax compliant, nearly every registered U.S. business must be assigned this nine-digit number by the IRS. It’s like a Social Security Number for a business.

    • 2.
    • How can I contact Capital One about my credit card application?
  • If you have questions about an application that you’ve already submitted, please call 1-800-903-9177 to speak with a business credit card specialist.

    • 3.
    • How quickly can I expect to get my credit card?
  • Upon approval, you should receive your card within 10 business days.

    • 4.
    • Can I pay my bill online?
  • Yes. Once you have your card, you can enroll in Online Banking and pay your bill online. You can also mail your payments using U.S. Mail or an expedited mail service such as FedEx. You can find our mailing address on our Contact Us page.

    • 5.
    • Can I change my payment due date?
  • Yes. After your account is open, you can call Customer Relations to request a different payment due date.

    • 6.
    • How do I transfer a balance from another account to my Capital One account?
  • After your account is open, you can call Customer Relations to transfer balances any time.

    • 7.
    • What other benefits does this card offer my business?
  • All of our cards come packed with business management tools designed to make your life easier. You'll get a FREE Year-End Summary to help you track expenses by category, $0 Fraud Liability if your card is ever lost or stolen and you can request cards for employees at no additional cost. And that's just the beginning! Check out the full list of business benefits here.

    • 8.
    • Can I apply by phone?
  • You can apply online or by calling 1-866-390-5934.

    Or, if you received an offer in the mail, you can apply by calling the phone number listed on your letter, online or by mail. Please reference the Reservation Number and Access Code listed on your letter.

    • 9.
    • What information will you need to know when I apply?
  • We’ll need to know some basic personal information, along with some information about your business—including your business’ total annual revenue and your business Tax ID Number or Employer ID Number.

No Hassle Miles Questions
    • 10.
    • How do I redeem my miles for air travel that I earn with my Visa business credit card?
  • It's easy. Here's how it works:

    • Book your travel. Use your card to buy your tickets from ANY Web site or travel agency.
    • Redeem your miles. Call us or go online to redeem your miles and get reimbursed for your purchase.
    • Receive a statement credit. Your account will be credited for your purchase.
      Or, if you prefer, you can call our Rewards Center directly to purchase your ticket(s) and redeem your miles.
    • 11.
    • How many miles do I need to get a free airline ticket?
  • Starting with just 15,000 miles, you can redeem for a free ticket on ANY airline.

    • 12.
    • Can I redeem the miles I earn with my Visa business credit card for something other than travel?
  • Absolutely! You can get cash, gift cards to popular stores and restaurants, brand-name merchandise and more.

    • 13.
    • What is the maximum amount of miles I can earn with my Visa business credit card?
  • There is no limit to the miles you can earn!

    • 14.
    • Will the No Hassle Miles I earn with my Visa business credit card ever expire?
  • No, your miles are valid for the life of your account.

Preferred No Hassle Miles Questions
    • 15.
    • Where can I earn triple miles?
  • With this business credit card, you can choose to earn triple miles in any one of the following categories:

    • Travel & Lodging: flights, hotels, car rentals, ground transportation and more
    • Gas & Service Stations: service station stores and gas pumps
    • Building Supplies & Hardware: lumber, building materials, hardware and home supply stores
    • Computers & Electronics: electronics, computer maintenance, repair and software stores
    • Office Supplies & Furniture: office furniture, stationery, office supplies and printing
    • Advertising & Shipping: marketing, quick printing, postage, shipping and advertising services
    • 16.
    • How do I redeem my miles for air travel that I earn with my Visa business credit card?
  • It's easy. Here's how it works:

    • Book your travel. Use your card to buy your tickets from ANY Web site or travel agency.
    • Redeem your miles. Call us or go online to redeem your miles and get reimbursed for your purchase.
    • Receive a statement credit. Your account will be credited for your purchase.
      Or, if you prefer, you can call our Rewards Center directly to purchase your ticket(s) and redeem your miles.
    • 17.
    • How many miles do I need to get a free airline ticket?
  • Starting with just 15,000 miles, you can redeem for a free ticket on ANY airline.

    • 18.
    • Can I redeem the miles I earn with my Visa business credit card for something other than travel?
  • Absolutely! You can get cash, gift cards to popular stores and restaurants, brand-name merchandise and more.

    • 19.
    • What is the maximum amount of miles I can earn with my Visa business credit card?
  • There is no limit to the miles you can earn!

    • 20.
    • Will the No Hassle Miles I earn with my Visa business credit card ever expire?
  • No, your miles are valid for the life of your account.

Double No Hassle Miles Questions
    • 21.
    • Do I have to shop at certain places to earn double miles with this business credit card?
  • No! You'll earn double miles on all of your purchases—no matter where you shop or what you buy.

    • 22.
    • How do I redeem my miles for air travel that I earn with my Visa business credit card?
  • It's easy. Here's how it works:

    • Book your travel. Use your card to buy your tickets from ANY Web site or travel agency.
    • Redeem your miles. Call us or go online to redeem your miles and get reimbursed for your purchase.
    • Receive a statement credit. Your account will be credited for your purchase.
      Or, if you prefer, you can call our Rewards Center directly to purchase your ticket(s) and redeem your miles.
    • 23.
    • How many miles do I need to get a free airline ticket?
  • Starting with just 15,000 miles, you can redeem for a free ticket on ANY airline.

    • 24.
    • Can I redeem the miles I earn with my Visa business credit card for something other than travel?
  • Absolutely! You can get cash, gift cards to popular stores and restaurants, brand-name merchandise and more.

    • 25.
    • What is the maximum amount of miles I can earn with my Visa business credit card?
  • There is no limit to the miles you can earn!

    • 26.
    • Will the No Hassle Miles I earn with my Visa business credit card ever expire?
  • No, your miles are valid for the life of your account.

No Hassle Cash Questions
    • 27.
    • How does No Hassle Cash work?
  • You'll earn a full 1% cash back on all purchases, no matter where you shop or what you buy.

    • 28.
    • When can I get my cash back?
  • We'll automatically send you a check at the end of each year. But, if you don't want to wait, you can get your cash any time you want by redeeming online or calling the Rewards Center at 1-800-228-3001, Monday thru Friday, 8 a.m. - midnight ET Saturday and Sunday, 9 a.m. - 10 p.m. ET

    • 29.
    • What's the maximum amount of cash back I can earn with my Visa business credit card?
  • There's no limit to the amount of cash back you can earn.

    • 30.
    • Will the No Hassle Cash I earn with my Visa business credit card ever expire?
  • No. Your cash rewards won't expire for the life of your account.

Business Platinum Card Questions
    • 31.
    • Why should I get a Visa business credit card?
  • It gives you an easy way to keep business and personal expenses separate. Plus, by paying your bills on time and staying within your credit line, you'll build credit for your business.